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Quality Management at the ISK

Quality instead of quantity is our motto. So that this motto for our customers does not remain an empty creed, we introduced quality management in 2007.
As our customers are placed in the centre of all our efforts to maintain a good quality, we introduced the learning-orientated quality testing in the further courses (abb. LQW: Lernorientierte Qualitätstestierung in der Weiterbildung).

Quote from the LQW report: "The ISK presents itself as a clear, structured, efficient, working language institute with a distinct profile, which, with its permanent and temporary staff members, pursues and realises a high quality." (Barbara Becker, Business Consultant, Wiesenbronn, 2008)

The ISK is certified until 17.02.2012. The basis of the quality measures at the ISK is our mission statement. We have compiled the core statements from our mission statement for you.

Language and Communication Training
We are open to all people who would like to learn with us. We especially turn to people who, either for private or professional reasons, are part of an environment, in which two cultures are present. Language is an important factor for a successful intercultural understanding of people and organisations. Language and communication training is placed at the centre of all options at the ISK.

Flexible, competent, successful
We have been working successfully as an independent language school for German as a foreign language and as a professional provider for language training courses at firms.
As an independent language school, we have developed a system of language courses, which create professionally, methodically, didactically and organisationally optimized learning conditions for our participants.
As a professional provider of language training courses for private customers and for customers at firms, we have developed individually tailored language courses, with which we can meet the needs of our customers in a flexible way.
From our educational work with migrants, we have set up a network in order to guarantee successful integration.
With our educational options for a professional qualification, we can react to current developments on the job market and to the needs of our customers fast, flexibly and uncomplicatedly.
Flexibility, professional competence and the ability to find and implement individual solutions quickly and uncomplicatedly for our customers as a small educational institution, sets the ISK apart.

Quality and transparency
The learn-success of our customers is our business card. The quality and transparency of our courses, as well as an engaging and tolerant interaction with one another, form the success-factors of our work.
Openness towards innovation, regular further educational courses for our staff members and the constant exchange with our customers also contribute to the quality which we offer.
The clear and well-organised layout of our educational options and the possibility for the customers to help to structure their own courses also play a part in the transparency.

Ressources
Our most important ressource are our staff. They create the optimal framework for successful learning. All members of our staff have a great experience of teaching adults and they are highly competent in professional and social matters.
ISK is in 2 centrally located places, both very close to each other. The classrooms are in the Lange Laube and in the Lützowstraße. The administration, inclusively Front Office, Back Office and Management, are all situated in the Lützowstraße.

Successful learning
The starting point for a successful learning at ISK is a consultation, during which we discuss the needs and wishes with our customer, we test the level of language knowledge and we set a transparent way of learning with a clear target agreement.
Stage tests, final examinations and learning diagnosis reveal and demonstrate the learning process of our customers, and they make it possible for each student to check and shape their own training process.
© ISK Hannover 2012